Welcome to Imphal Agarwood! These terms and conditions outline the rules and regulations for the use of our ecommerce website, which is operated by Imphal Agarwood, a company based in the United Arab Emirates (UAE). By accessing this website and purchasing our products, you accept and agree to comply with these terms and conditions. If you disagree with any part of these terms, you should not use our website or services.

1. General Information

Company Name: Imphal Agarwood
Email: contact@imphalagarwood.com
Country: United Arab Emirates

2. Eligibility

To use our website and make purchases, you must be at least 18 years old or access the site under the supervision of a parent or legal guardian.

3. Products and Services

Imphal Agarwood specializes in selling agarwood, perfumes, and related products. All products are subject to availability, and we reserve the right to limit the quantity of products we supply, supply only part of an order, or divide orders for delivery.

4. Pricing and Payment

All prices are listed in AED (United Arab Emirates Dirham) and are inclusive of applicable taxes unless stated otherwise. We accept payments via major credit and debit cards, and other specified payment methods at checkout. Payments must be received in full before your order is processed.

5. Shipping and Delivery

• Shipping: We offer shipping across the UAE. Shipping charges and estimated delivery times are provided at checkout.
• Delivery: Delivery times are estimates and are not guaranteed. Imphal Agarwood is not responsible for any delays caused by third-party couriers or customs clearance.
• International Shipping: For international orders, customers are responsible for any customs duties, taxes, and import regulations.

6. Return and Refund Policy

• Returns: You may return most new, unopened items within 14 days of delivery for a full refund. Items must be returned in their original packaging.
• Refunds: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed within a certain number of days, depending on your payment method.
• Non-returnable items: Certain products, such as personal care items and customized orders, are non-returnable.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Imphal Agarwood and is protected by UAE and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

8. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy, which explains how we collect, use, and protect your personal information, is incorporated by reference into these terms and conditions.

9. Limitation of Liability

Imphal Agarwood will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or products. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to Terms and Conditions

Imphal Agarwood reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website following the posting of changes constitutes your acceptance of those changes.

12. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Email: contact@imphalagarwood.com

Thank you for choosing Imphal Agarwood!